Glossary
Technology glossary.
Straightforward explanations of the terms providers use, so you can compare proposals without a translator.
- CCaaS
- Contact Center as a Service. A cloud platform for routing and handling customer interactions across voice and digital channels.
- Colocation
- Renting space, power, and cooling in a third-party data center for your own servers and equipment.
- DIA
- Dedicated Internet Access. A private, symmetrical internet circuit with guaranteed bandwidth and a service-level agreement.
- EDR
- Endpoint Detection and Response. Software that monitors endpoints for threats and enables investigation and response.
- IaaS
- Infrastructure as a Service. Cloud-delivered compute, storage, and networking billed on consumption.
- MDR
- Managed Detection and Response. A service that monitors, investigates, and responds to threats around the clock.
- MPLS
- Multiprotocol Label Switching. A private wide-area network service traditionally used to connect business locations.
- SASE
- Secure Access Service Edge. The convergence of SD-WAN with cloud-delivered security services such as zero trust network access.
- SD-WAN
- Software-Defined Wide Area Network. Technology that manages traffic across multiple circuits for performance and resilience.
- SIEM
- Security Information and Event Management. A platform that aggregates and analyzes security logs across an environment.
- SIP Trunking
- Delivering voice service over an internet connection to an on-premises or cloud phone system.
- SLA
- Service-Level Agreement. The contractual commitment covering availability, repair times, and credits.
- SOC
- Security Operations Center. The team and tooling responsible for monitoring and responding to security events.
- TEM
- Technology Expense Management. The practice of inventorying, auditing, and optimizing technology spend.
- UCaaS
- Unified Communications as a Service. Cloud-delivered voice, video, messaging, and collaboration.
- Zero Trust
- A security model that verifies every user and device before granting access, regardless of network location.
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